Return Policies and Frequently Asked Question (FAQs)

RETURN POLICIES AND FREQUENTLY ASKED QUESTIONS (FAQs)

1. All product correspondence should be addressed to Customer Service; please email us at Services@BattleEnterprises.net with the Tracking Numbers Invoice (INV:), PO number (PO#), and customer phone numbers with all correspondence, and we will promptly respond to your inquiries.  

2. Return Authorizations (RAs) are required before returning or processing returned products. Returned products must be assigned a Return Authorization (RA) number. Any shipment without an RA number on the label may be subject to refusal, and no credit will be due. 

3. All merchandise returned to Battle Enterprises must have been purchased within three (3) calendar days of the request; this includes defective and resalable products.  

4. For returns, you must provide customer service at Services@BattleEnterprises.net. Please include the tracking numbers invoice (INV:), PO number (PO#), and customer phone numbers in all correspondence.  

5. Returned by Customer – Please contact/email Battle Enterprises at Services@BattleEnterprises.net within three (3) calendar days of receiving orders and before returning any products. We do not refund orders for buyer’s remorse. The customer pays return shipping, and we assess a 20% restocking fee for authorized returns.

6. All returns must be labeled with the RA number in order to insure credit. Do not write directly on the product, it must be in resalable condition or Battle Enterprises will not accept it. Reference the number on the shipping label. The product is then shipped back to designated Battle Enterprises facilities.

7. The RA number will be included in the credit memo when the product is received and checked in to our return facility.

8. If you are a credit card customer, authorized payments will be refunded to credit cards. Please keep in mind that the complete process takes approximately three weeks.

9. Our distribution centers have a 99.3% accuracy rate. Unfortunately, there are times when a wrong pull of an item occurs. If this happens, email customer service at Services@BattleEnterprises.net as you would for an RA and fully explain what happened. They will need the product orders' Tracking Numbers Invoice (INV:), PO number (PO#), and customer phone numbers with all correspondence. All errors must be reported within three (3) calendar days of receipt of goods.

10. If your order is incomplete and all packages have been delivered, you can contact customer service at Services@BattleEnterprises.net. This must be reported within three (3) calendar days of receiving the order. Please include the products' tracking numbers, invoice (INV), PO number (PO#), and customer phone numbers in all correspondence. The Battle Enterprises Warehouse Research team will determine the shortage claim. This process takes approximately 10-17 business days. Approved credits will be mailed to you. Denied credits are explained in a letter outlining the information on which the decision was based.

11. Be aware that Battle Enterprises requires a clear and legible photo to be submitted/emailed to Customer Service at Services@BattleEnterprises.net with your problem report to begin any reshipments. Please include photos with your initial problem report to avoid delays and the products' Tracking Numbers Invoice (INV:), PO number (PO#), and customer phone numbers with all correspondence.   

12. Product Damaged—If a product arrives damaged, send a photo of the damaged goods to Customer Service; email us at Services@BattleEnterprises.net, and please include the products' Tracking Numbers Invoice (INV:), PO number (PO#), and customer phone numbers with all correspondence. Then, we will determine if we or the carrier are liable and if Battle Enterprises will grant you a replacement at no cost.

13. Designated products, including Food, Snacks, Beverages, Medicines, and other ingestible products, are non-refundable and will not be accepted as returns as determined by our distributor.

14. Product warranties are that of the products' manufacturers. Please follow the instructions for manufacturer warranties. Battle Enterprises does not offer or make any product warranties.  

15. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

16. Again, please contact us by emailing Battle Enterprises at Services@BattleEnterprises.net, with the products' Tracking Numbers Invoice (INV:), PO number (PO#) and customer phone numbers with all correspondence, to request Return Authorizations and other product assistance as outlined within our policy.                                                                       -Nothing Follows-