Shipping Policy - Return Policy - Frequently Asked Questions (FAQ)
Shipping Policies - Return Policies - Frequently Asked Questions (FAQ)
1. Product Shipping: Is automated to select Fed-Ex Ground / Standard with an option to choose express shipping. Shipping costs vary by location and product size. We value you as a return customer, and usually, most products ship from one of our many nationally located warehouse locations within an estimated two (2) days. Please be patient with us. We apologize for any shipping delays due to uncontrollable market supply chain delays. We are working hard and doing our very best to expedite product shipments.
1A. Customer Shipment Tracking: If an email address is entered during the product ordering process, email updates for product delivery are forwarded to customers, similar to the Amazon shipment status/update process.
1B. Customer Shipment Tracking: In customer emails, you can enter your phone number to gain access to the "Shop" App for shipment tracking updates.
2. Battle Enterprises' national distribution network ensures the fastest, most reliable, and most affordable delivery throughout North America. We've partnered with established networks of strategically located distribution centers and delivery providers that are unequaled in this industry. Our distribution platform is specifically designed to accurately drop-ship to our customers.
3. All product correspondence should be addressed to Customer Service; please email us at Products@BattleEnterprises.net, and we will promptly respond to your inquiries. Please include shipment tracking numbers, invoice (INV), PO number (PO#), and customer phone numbers in all correspondence.
4. Claims - Any claims for damaged or defective items must be submitted within (5) calendar days after receiving the product.
5. For packages lost in transit, all claims must be submitted no later than two (2) calendar days after delivery. Claims deemed an error on our part are covered at our expense.
6. Be aware that Battle Enterprises requires a clear and legible photo to be submitted/emailed to Customer Product Services at Products@BattleEnterprises.net with your problem report to begin any reshipments. Please include pictures, tracking numbers invoice (INV:), PO number (PO#), and customer phone numbers in all correspondence and with your initial problem report to avoid delays.
7. Shipment Not Received—If the package was marked delivered by the carrier, but you report that you have yet to receive it, Battle Enterprises will not cover the cost of reshipping the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address or possibly stolen from the location, etc. Customers should contact the carrier and inquire if the delivery person left any additional details.
8. Wrong Address—If the courier considers your address insufficient, the shipment will be returned to our facility. Once we have confirmed an updated address with you, you will be liable for reshipment costs.
9. Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself.
10. Product Damaged—If a product arrives damaged, send a photo of the damaged goods to Customer Service; email us at Products@BattleEnterprises.net. We will then determine if we or the carrier is liable and if Battle Enterprises will grant a replacement at no cost to you. Please include the Tracking Numbers Invoice (INV:), PO number (PO#), and customer phone numbers with all correspondence.
11. This Policy shall be governed and interpreted by the English language, regardless of any translations made for any purpose whatsoever.
12. Due to the quick turnaround time in processing orders, we cannot guarantee the cancellation of an order.
13. If you haven’t gotten your order, contact customer service with all information, including tracking numbers, and a tracer will need to be started to determine where the order is. The carrier will take approximately 11-13 business days to resolve this. This is also followed for miss-delivered packages and a denial of signatures. Be sure to have a contact name and phone number of where the package should have been delivered. The information is for the carriers use only.
14. Again, please contact us by emailing the Battle Enterprises company at Products@BattleEnterprises.net and please include shipment Tracking Numbers, Invoice (INV:), PO number (PO#) and customers' phone numbers with all correspondence, to request product assistance as outlined within our policy. Happy shopping!
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