Shipping Policy / Covid-19 Guidelines and FAQ

SHIPPING POLICIES 

1. Product Shipping: Is automated to select Fed-Ex Ground / Standard with an option to select express shipping. Shipping costs varies in accordance with locations and product sizes. We value you as a return customer and normally most products ship from one of our many, nationally located, warehouse locations within an estimated two (2) days. Please be patient with us and we apologized in advance for any shipping delays due to the conditions that Covid-19 has brought to our supply chain. We are working hard and are doing our very best to expedite product shipping.  

1A. Customer Shipment Tracking: Email updates for product delivery are forwarded to customers if email address are entered during the product ordering process; similar to the Amazon shipment status/update process. 

1B. Customer Shipment Tracking: With customer emails, there is an option to enter your phone number to gain access to the "Shop" App for shipment tracking updates. 

2. The Battle Enterprises national distribution network ensures the fastest, most reliable and affordable delivery throughout North America. We've partnered with established networks of strategically located distribution centers and partnered with delivery providers that are unequaled in this industry. Our distribution platform is specifically designed to accurately drop-ship to our customers.

3.  All product correspondence should be addressed to Customer Service; please email us at Products@BattleEnterprises.net and we will promptly respond to your inquires. Please include shipment Tracking Numbers Invoice (INV:), PO number (PO#) and customer phone numbers with all correspondence. 

4. Covid-19 Guidelines: Given the many “shelter-in-place” and “business closure” orders from state and local governments, we’d like to confirm that Battle Enterprise’s distribution centers are open for business nationwide. Battle Enterprise meets the definition of an “essential business” under the currently available exceptions from these orders. In addition, Battle Enterprise, as a distributor of cleaning, sanitizing, disinfecting or sterilization supplies, and tissue and paper towel products, falls into an “essential critical infrastructure” industry under the Health Care category as designated by the Department of Homeland Security.

5. Claims - Any claims for damaged or defective items must be submitted within (5) calendar days after the product has been received.  

6. For packages lost in transit, all claims must be submitted no later than two (2) calendar days after the delivery date. Claims deemed an error on our part are covered at our expense.  
 
7. Be aware that Battle Enterprises requires a clear and legible photo to be submitted/emailed to Customer Product Services at Products@BattleEnterprises.net with your problem report, to begin any reshipments. Please include photos, Tracking Numbers Invoice (INV:), PO number (PO#) and customer phone numbers with all correspondence and with your initial problem report to avoid delays. 
 
8. Shipment Not Received - If the package was marked delivered by the carrier, but you report that you have yet to receive it, Battle Enterprises will not cover the cost of reshipping the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address or has been possibly stolen from the location, etc. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. 

9. Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

10. Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

11. Product Damaged - If a product arrives damaged, send a photo of the damaged goods to Customer Service; email us at Products@BattleEnterprises.net , then, we will determine if we or the carrier is liable and if a replacement by Battle Enterprises will be granted at no cost to you. Please include Tracking Numbers Invoice (INV:), PO number (PO#) and customer phone numbers with all correspondence. 

12. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

13. Due to the quick turnaround time in which orders are processed, we cannot guarantee the cancellation of an order.

14. If you haven’t gotten your, contact customer service with all information to include tracking numbers, and a tracer will need to be started to determine where the order is. It takes approximately 11-13 business days for the carrier to resolve. This is also the process followed for miss-delivered packages and a denial of signatures. Be sure to have a contact name and phone number of where the package should have been delivered. The information is for the carriers use only.

15. Again, please contact us by emailing Battle Enterprises at Products@BattleEnterprises.net and please include shipment Tracking Numbers, Invoice (INV:), PO number (PO#) and customers' phone numbers with all correspondence, to request product assistance as outlined within our policy. Happy shopping!

 
                                                     -Nothing Follows-